Roland K. Jahnke is Academician of the InternationalAcademy for Quality (IAQ) and Chairman of the IAQ Quality in Education Think Tank (QiETT). Furthermore, he is the Director of Deutsche Post DHL. The Group, which has 470,000 employees in more than 220 countries and territories, is the biggest employer in Europe and the 6th biggest world-wide. Deutsche Post DHL has meanwhile become a successful world market leader in mail and logistics sector.
Roland started at Deutsche Post DHL after studying economics in Germany. In congruence with the global development of Deutsche Post DHL, he pursued further international studies: Executive MBA studies in the U.S. and Europe and the European Master Program in TQM/Business Excellence. By now he is Dr.cand. of the University of Gloucestershire, UK. Furthermore, he qualified himself as an International Lead Auditor (Quality Management Systems). Since 2002, he has been active as a European Excellence Award Assessor of the European Foundation for Quality Management (EFQM), Brussels. In 2006, he became a Member of the Board of Examiners of the Malcolm Baldrige National Quality Award (U.S.). Since January 2013, he has been an elected Member of the Global Advisory Committee of the American Society for Quality (ASQ),U.S. Roland is an experienced and leading expert in Global Business Excellence in the sector of Postal and Express companies around the world.
In addition, Roland K. Jahnke is committed to sustainability. In the Education sector, he took part at Global and Regional Conferences/Forums of UNESCO (in the Headquarters in Paris as well as in South America and Europe). Since 2004, he has been a delegate of the Global University Network for Innovation in Barcelona. Different universities and quality organizations in Asia/Pacific, Europe, Russia and the U.S. have invited Roland as a keynote speaker, panelist and session chairman at international/global conferences and seminars. Since 2011, he has been the IAQ Representative at UNESCO Headquarters, Paris. In 2012, he was the Chairman of the IAQ/ANQ Symposium 2012 in Hong Kong,which dealt with a new quality education initiative of the IAQ QiETT in Asia Pacific. This was followed by a study tour in India. Further steps of this initiative will follow in 2013. He publishes papers in international journals and books.
